Vendor Policy
Last updated: September 23, 2025
Welcome, Venue Partners
iExplore connects your nightlife venue with enthusiastic customers across Nigeria. This Vendor Policy outlines the terms, responsibilities, and best practices for venue partners on our platform.
1. Eligibility Requirements
To join iExplore as a vendor, you must:
- Operate a legitimate nightlife business (bar, club, lounge, restaurant)
- Hold all required local licenses and permits
- Comply with Nigerian health and safety regulations
- Provide accurate business registration information
- Have appropriate insurance coverage
- Meet minimum age requirements (21+ for alcohol-serving venues)
2. Account Setup and Verification
Required Documentation
- Business registration certificate (CAC)
- Valid liquor license (if applicable)
- Tax identification number
- Venue photos and accurate description
- Contact information for primary manager
- Bank account details for payments
Verification Process
Our team reviews all vendor applications within 5-7 business days. We may request additional documentation or conduct a site visit for verification.
3. Listing Standards
✓ Required Information
- Accurate venue name and location
- Current operating hours
- High-quality photos
- Pricing information
- Capacity and amenities
- Dress code requirements
- Contact information
✗ Prohibited Content
- False or misleading information
- Inappropriate or offensive images
- Discriminatory policies
- Illegal services or activities
- Copyright infringement
- Spam or excessive promotion
4. Booking and Reservation Management
Your Responsibilities
- Respond to booking requests within 24 hours
- Maintain accurate availability calendars
- Honor confirmed reservations
- Provide excellent customer service
- Communicate changes or cancellations promptly
- Follow up with customers for feedback
Cancellation Policy
Vendors may set their own cancellation policies, but must:
- Clearly state cancellation terms
- Apply policies fairly and consistently
- Provide reasonable notice for venue-initiated cancellations
- Offer appropriate compensation for last-minute changes
5. Commission and Payment Terms
Commission Structure
- Standard Commission: 10% of confirmed bookings
- Premium Features: Additional fees for promoted listings
- Payment Schedule: Monthly payments within 15 days
- Minimum Payout: ₦10,000 per payment cycle
- Tax Responsibilities: Vendors responsible for applicable taxes
6. Quality Standards
Performance Metrics
We monitor vendor performance through:
- Customer ratings and reviews
- Response time to inquiries
- Booking confirmation rates
- Cancellation frequency
- Compliance with platform policies
Consequences for Poor Performance
- Reduced visibility in search results
- Warning notices and improvement plans
- Temporary suspension of new bookings
- Account termination for severe violations
7. Marketing and Promotion
What We Provide
- Listing on the iExplore platform and mobile app
- Access to customer discovery tools
- Analytics and performance insights
- Customer communication system
- Optional promotional features
- Support from our vendor success team
8. Legal Compliance
Vendor Obligations
- Maintain all required business licenses
- Comply with local health and safety regulations
- Follow alcohol service laws and age restrictions
- Implement appropriate security measures
- Handle customer data responsibly
- Report any legal issues or incidents promptly
9. Support and Resources
Vendor Support Team
IXPL Limited
Email: vendors@iexploreonline.com
Phone: +234 (0) 123 456 7890
Partner Success
We're committed to helping your venue succeed on iExplore. Together, we'll create amazing nightlife experiences for customers across Nigeria.