Account Deletion Request
We respect your right to control your personal data. If you wish to delete your iExplore account, this page provides all the information and steps you need to permanently remove your account and data.
Account Deletion Process
⚠️ Important Notice
Account deletion is permanent and cannot be undone. Once deleted, you will lose:
- Your profile and account information
- Event history and bookings
- Favorite venues and preferences
- Reviews and ratings you've posted
- Loyalty points and rewards
- Chat messages and social connections
How to Request Account Deletion
To delete your account, send an email to our support team with the following information:
- Subject: "Account Deletion Request"
- Your registered email address
- Your full name (as registered)
- Phone number (for verification)
- Reason for deletion (optional)
Email Address:
What Happens After Deletion Request
Verification
We verify your identity within 24 hours
Processing
Account deletion processed within 7 days
Confirmation
Email confirmation sent when complete
Data Retention After Deletion
Immediately Deleted
- Profile information and photos
- App preferences and settings
- Social connections and chat history
- Location data and check-ins
Retained for Legal/Financial Purposes (Up to 7 Years)
- Transaction records (anonymized)
- Tax and accounting records
- Fraud prevention data
- Legal compliance records
Analytics Data (Anonymized)
Anonymized usage data may be retained for analytics purposes but cannot be linked back to you personally.
Alternative Options
If you're not ready for permanent deletion, consider these alternatives:
Deactivate Account
Temporarily hide your profile while keeping your data. You can reactivate anytime.
Privacy Settings
Adjust what data we collect and how your profile appears to others.
Contact Information
Legal Rights
Your account deletion rights are protected under the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws. You have the right to:
- Request deletion of your personal data
- Receive confirmation when deletion is complete
- File a complaint with the Nigeria Data Protection Commission if needed